This is can be one of the least exciting parts of legal technology and yet one of the most vital. Lawyers and staff who are trained:
- Not to click on links when they don’t know where they go;
- Not to double-click to open an e-mail attachment until they have scanned it for a virus, even if it looks like it came from the lawyer next door;
- Not give their password out in an e-mail or over the telephone to anyone, ever;
can provide a hardened defense against many of the potential exploits criminals will attempt.
It’s not just the security aspects that training can help. Your productivity and that of your staff will depend on how well they understand how to use the tools you purchase for your law practice. If you are acquiring software or hardware that people do not feel comfortable or confident using, they will use it poorly or not at all. Microsoft Word is a great example of software that many people use only a fraction of its functionality.
There are, of course, consultants who can train you on programs or processes. The more specialized the software, like law-specific applications, the better it will be to have a trainer who is familiar with the software. If you have hired a consultant to help you implement some technology, be sure to get documentation and training as part of your arrangement.
Many devices and software applications that are more business-focused can be understood with freely available Web tutorials or books from your local public library. Sometimes a Youtube video directly addressing the thing you want to do is the best 3 minute training you could get, right when you need it. Even if you decide to teach yourself, make sure to become educated on your systems and how to use them so that you aren’t a headline in a newspaper as the latest law firm to have ransomware lock all of your client files.
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